Return Policy
Return & Exchange Policy
Customer satisfaction is our top priority and we want you to be completely satisfied
with your purchase. Please inspect your order immediately upon arrival and if you
are not satisfied with your purchase, you may return any unused and unopened item
for a refund (not including shipping costs) within the first 30 days following your
order. Please keep all original packaging; items not in their original condition
are not returnable. Note: Any claims for damaged or missing items must be made within
48 hours of receipt of shipment.
To return an item, you must request an RMA (Return Merchandise Authorization). To
request an RMA, click on the link at the bottom of this section or contact us by
e-mail at returns@skwpartners.com.
Customized items are not eligible for a refund due to their uniqueness and/or personalization.
If you e-mail us, please be sure the include the following information for your
refund processing:
- Your order number
- The item number of the product(s) you wish to return
- The quantity of each product you wish to return
- The reason for the return. Is the item defective or damaged? Was the wrong item
shipped?
- The condition of the item: opened or unopened
Products properly returned according to these guidelines are eligible for a refund
in the form of a credit to the original method of payment. Return shipping costs
will be at the customer's expense. Returns will be inspected prior to issuing credit.
Upon receipt and processing of the return, we will credit you for the total purchase
price (not including shipping and handling), less any applicable restocking fees.
A restocking fee may apply to large orders. Please keep in mind that credit card
companies vary in the time they take to post credits.
To request a refund, contact us.
SKWPartners, LLC
2263 W. 190th Street
Torrance, CA 90504
+1 (310) 329-9009
(9 AM – 5 PM Pacific Time, Monday through Friday.)
Or e-mail us at customerservice@skwpartners.com.